Refund Policy

Custom Window Screens and Screen Doors (Sliding and Retractable):

All custom window screens and screen doors are non-refundable. These products are custom-made to the specifications provided by the customer and are not stock items.

Return Policy for Screen Components (Frame, Screen Mesh, Corners, Spline, and Hardware):

Requests for returns or refunds for screen components must be submitted within fourteen (14) days of receipt of the product. The product must be returned in its entirety; partial returns will not be accepted. The customer is responsible for all return shipping costs. Upon receipt and inspection of the returned product, a credit will be issued within two (2) to three (3) business days.

Shipping Costs:

The customer is responsible for paying all shipping costs for returning items. Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the refund amount.

For items valued over seventy-five dollars ($75), it is recommended to use a trackable shipping service or purchase shipping insurance. Shade Screen Solutions does not guarantee receipt of returned items.